ENREACH

Enreach is the European leader in all-in-one business communications, offering integrated collaboration and customer care solutions with advanced AI.

SmartWay accompanied us in optimizing our Product processes, helping us to establish a unified demand management and to prioritize more efficiently. Their expertise was key to aligning Business and IT, improving delivery times, improving service development and ensuring that everything was in line with our strategic objectives.

Jorge Garcia

Context

For the past two years, Enreach has been working on the adoption of agile methodologies within its IT Department. It is currently organized into four teams with their respective Product Owners and a single Scrum Master. To strengthen its evolution and improve its responsiveness, they identified the following key needs:

Fostering an Agile Mindset

Scaling up the current model

Increasing productivity

Consolidate a culture of continuous improvement

Solution

To address these challenges, SmartWay began the process with a detailed diagnosis, identifying opportunities for improvement and designing a working model tailored to Enreach‘s needs.

The solution was based on four fundamental pillars:

Discovery of needs

Upstream demand alignment

Evolution of the initiative management process (E2E)

Launch and implementation of the operating model

This model was designed, validated and iterated jointly with the Enreach and SmarWay teams, ensuring an effective transition aligned with business needs.

Results

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As a result of the project, Enreach achieved significant improvements in its way of working and responsiveness:

Increased maturity in the adoption of Agile Mindset

Better alignment between business and technology

Optimization in Value Delivery and Product Development

Increased productivity and efficiency

Scalable and sustainable model

ENREACH

Context

Solution

Results

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