Operating Model to solve business needs

In our incessant transformation process, we count on Smartway for its experience, analysis capacity and pragmatism. Together with Smartway, we design and implement an operating model that allows us to solve the needs of the business efficiently, aligning the entire area towards clear and prioritized objectives.

Cristina Cortit – DATA and AI Management, Demand Management and IT Governance of Aigües de Barcelona

Context

In the transformation process of Aigües de Barcelona, the need arose to accelerate the Agile transformation for:

Accelerate the achievement of business results.

Align business expectations with IT.

Encourage collaboration and transparency among the different teams.

Solution

With the support of SmartWay, an operational model was implemented, specifically adapted to the needs of the customer management. The model is fully scalable to the different areas of Aigües de Barcelona. The process included:

Discovery of needs.

Identification of the teams that make up the value chain.

Review of value streams.

Launch and implementation of the operating model.

Orientation of the work of the teams to generate impact on the company’s objectives.

Results

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Accelerating Agile transformation

Greater alignment of the areas towards clear and prioritized objectives.

Promoting collaboration and transparency

Providing more value in less time (reduction of Time-to-market).

Ability to scale the Agile model autonomously

Leveraging talent, people with a high degree of knowledge focused on valuable tasks.

Reducing management tasks and making meetings more efficient.

Centralized and digitized source of information

Operating Model to solve business needs

Context

Solution

Results

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