Presentation
Lean focuses on the understanding of customer value, on the continuous improvement of the processes that deliver this value, on the way performance is managed, on the form of organization and on the necessary attitude and behavior.
Lean provides an improvement approach that focuses especially on behaviors and attitudes. It provides a series of tools to analyze and improve all its areas of action.
This course gives an overview of LEAN as applied to service delivery.
DURATION
16 hours
TARGET AUDIENCE
Who is this course for?
- Managers
- Technical managers
- Agents of change.
- Anyone who wants to learn Lean tools and expand this mindset in their area of work.
OBJECTIVES
Understanding, Improving, Knowing Tools
Understand how Lean focuses on improving processes and eliminating tasks of no value to the customer.
Improve organizational efficiency, including the use of visual management tools.
Know problem-solving tools.
SUBJECT
What will you learn?
- Introduction
- The Customer
- The Process
- Efficiency and process execution
- Organization
- The people
- 5S Concept
- Troubleshooting
